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Technical Account Manager

USA- Remote
Full-time

About The Position

About the Role

We’re hiring a highly technical and hands-on Technical Account Manager to join our growing team in the US.

This is a founding-level role, working directly with our Head of Customer Success to support and scale our US customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

You’ll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities

  • Own the technical success of customer deployments end-to-end
  • Lead onboarding, integrations, and deployment in customer environments
  • Work hands-on with customer systems, data, and integrations
  • Troubleshoot complex technical issues in production environments
  • Identify gaps, issues, and edge cases- and solve them proactively
  • Perform validations (manual and automated) to ensure platform accuracy and value delivery
  • Translate technical findings into clear business insights for customers
  • Act as the main technical point of contact and build trusted relationships with customers
  • Provide ongoing technical support and debugging
  • Work closely with R&D and Product to share feedback and improve the platform
  • Support expansion and renewal efforts through strong technical execution
  • Contribute to building processes, playbooks, and best practices as the TAM function grows


Requirements

  • 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles
  • Strong technical background and ability to understand complex systems and integrations
  • Experience working with B2B customers - must
  • Experience owning technical customer engagements end-to-end
  • Strong troubleshooting and problem-solving skills
  • Experience working cross-functionally with Product, R&D, and Sales
  • Understanding of penetration testing / vulnerability management - strong advantage
  • Familiarity with AI / LLM / Prompt Engineering - advantage

Who You Are

  • Highly independent with a strong ownership mindset
  • Comfortable operating in an unstructured, fast-paced startup environment
  • Strong communicator with both technical and business stakeholders
  • Proactive and solution-oriented
  • Able to manage multiple customers and priorities simultaneously
  • A true team player with a “get things done” attitude

Bonus Points

  • Background in cybersecurity, offensive security, or vulnerability management
  • Experience supporting enterprise customers at scale
  • Experience working hands-on with technical environments or writing scripts
  • Experience building TAM or post-sales technical processes from scratch



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